"What sets this job apart from other companies is the degree to which you manage your own time and the independence in managing your own projects and clients."
" Charlton Group employees aren't just challenged technically, but also in people skills, writing skills, analytical skills, and business skills. This goes a long way toward building a career that will serve to make you a very valuable employee in any industry or organization."
"Charlton Group has a good reputation and has strong client list. I feel that I will be working with front line technology in well-maintained professional environments where the emphasis is on getting thing done the right way"
"I have the opportunity to work with new technologies and at the same time have strong support from others who are familiar with those technologies."
What is it like to work for The Charlton Group-
Company culture
We are passionate about technology and enjoy tinkering with ideas outside of the office. We regularly share insightful articles about innovative solutions to technology problems, and discuss the clients we support. Everyone is encouraged to provide their insight and opinions no matter how many years of experience. We believe that an open dialogue among our peers drives our success.
Work Environment
We maintain a low carbon footprint by utilizing a virtual office, virtual servers in a SAS70 data center, and a cloud based phone system. Our daily work at customer offices is typically a local train or car ride from where we live. Our clients are small elite healthcare and financial firms some of which are leaders in their industry and renowned worldwide. While each client company offers its own specificities the work environment is usually fast paced, hands-on from a technology perspective, and highly focused on customer service. Our work makes a difference and contributes to our clients’ success.
How do we differ from a large company? In a large company, the technical staff typically works in a narrow technological area. At the Charlton Group each staff member is responsible for supporting a broad range of technologies. While customer interaction may be limited in a large company, we constantly interface with our customers and play a vital role in their businesses.
How do we differ from a small company?
In a small company, where you are the only IT person the work can quickly get repetitive if the business does not embrace new technologies. In contrast, at The Charlton Group you will be challenged as the go-to person for 1 to 3 clients, and will have the opportunity to work with other team members on various client projects.
How do we differ from an independent contractor? As a contractor, you enjoy your independence and the diversity of working with several customers. But, you are often pull away from what you enjoy doing the most, dealing with technology, because of tasks associated with running your own business, such as accounts receivable collection, pricing, sales, accounting, healthcare insurance, to name a few. Working for The Charlton Group you will continue to manage your own time and work on diverse clients’ project, but without the administrative and commercial burden involved in managing a business.
Are you a technically gifted Systems Administrator? Do you enjoy helping businesses and individuals employ technology to their competitive advantage, BUT you become bored to tears doing the Same Old Thing, day after day? If so, consider The Charlton Group!
Who We Are
Founded in 1992, The Charlton Group is a privately held, IT consulting firm focused on assisting small, elite businesses in the financial and healthcare industries. We offer IT outsourcing, project implementation, and business continuity planning. We support every aspect of our clients’ technology, including servers, desktops, printers, voice, firewalls, databases, security, and industry-specific business applications, etc.
Our Clients
The Charlton Group’s successful clients in financial services and health care are located throughout eastern Massachusetts. Their needs demand high levels of technical expertise, and they depend on the consultants of The Charlton Group to provide it. The IT environments we support are fast-paced, dynamic, primarily Microsoft based, and range in size from 20-100 computers.
The Opportunity
We have an immediate need for a highly technical individual to provide expertise on exciting client projects. The IT infrastructures of our client base provides you the opportunity to “wear more hats” technically, to interact with staff in functional areas, and to develop a better, big-picture view of IT operations within a business organization. You’ll work independently at the client’s site most of the time, with the ability to call on other Charlton Group technical staff as needed. Our consultants typically have long-term assignments at the same 1-3 client sites each week, offering responsibility, continuity, and diversity of challenge.
Because of The Charlton Group’s size and business model, you’ll have the opportunity to be directly involved in internal decisions, and in decisions related to our clients’ technology. This level of responsibility demands a broad range of technical skills, and the experience needed to find and apply hands-on solutions to our clients’ technical challenges.
Technical Content
Recent Charlton Group client projects have included: migration to virtualized servers, upgrading network infrastructures, business continuity planning, and infrastructure maintenance design. Other client responsibilities may include:
System monitoring and analysis, performance tuning, troubleshooting system hardware, software, networks, and operating and system management systems, and escalating application problems to vendors
System upgrades, including conferring with vendors and services, and making informed recommendations to clients
Develop, test, evaluate, and install enhancements and new software
Plan & execute selection, installation, configuration, and testing of PC and server hardware, software, LAN & WAN networks, and operating system management systems
Resolve user technical issues in high-demand, fast-paced environments
Support mobile devices and secure remote access technologies
Maintain firewalls, anti-virus, and other data security controls
Develop system access controls, monitoring, and evaluation
Our Requirements
This challenging position requires 4+ years of experience in:
hands-on experience with LAN/WAN, servers, desktops and network infrastructures.
installation, support, and administration of Microsoft products, including server & desktop operating systems, Active Directory, DNS, DHCP, etc.
troubleshooting server hardware
desktop experience with Microsoft Windows, including Microsoft Office, various desktop applications, printers, and desktop hardware troubleshooting
2+ years of the following experience in:
Microsoft Exchange Servers
supporting small business firewall hardware
Plus, the following skills and experience:
Required: Experience with/knowledge of System Administration, Developing Standards, LAN Knowledge, Firewall, Training, Multi-tasking, Networking Knowledge, Network Hardware Configuration, Network Maintenance, Network Performance Tuning
Strongly preferred: Basic DBA for SQL, Bloomberg, GE, Oracle, JD Edwards, IBM Lotus Domino and Notes, report writing with Access, phone system administration
Related undergraduate degree (B.S./B.A.) strongly preferred
Exceptional ability to communicate and support non-technical users in a professional manner. (You’re not the techno-geek in the corner; you’re the hands-on technical consultant and resource within a dynamic business environment!)
Outstanding organizational skills and project management skills
Ability to deal effectively with stressful situations
A valid driver’s license and vehicle, and the willingness to travel in eastern Massachusetts
Working for The Charlton Group is rewarding and meaningful because we make a difference for our clients each day and contribute to the success of their industry-leading businesses. We offer a progressive, virtual work environment, provide outstanding health and dental benefits, 401(k), and generous paid time off.
If you think you may have the skills we need, please send your credentials in confidence to: hr@charlton.com. Please refer to code WB10.
